Privacy Policy
Coastal Bathroom Connections Pty Ltd
ABN 28 632 499 828
This privacy policy is issued by Coastal Bathroom Connections Pty Ltd (ABN 28 632 499 828) (referred to as "we", "our", or "us"), detailing our dedication to you regarding the gathering, handling, and utilization of your Personal Information in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
Periodically, we will review this policy. We advise you to visit our website frequently as any revised policy will be accessible there.
PERSONAL INFORMATION:
Personal Information refers to information or opinions, regardless of accuracy, in any format, concerning an identified individual or an individual who can be identified.
When you utilise and visit our website at www.coastalbathroom.com.au (referred to as the "Site") for browsing, purchasing our products, or creating an account, we may gather and retain Personal Information about you, including:
Contact details such as your name, phone number, email address, billing address, postal address, and signature.
Payment details, encompassing credit card numbers.
Device particulars like information about your web browser, IP address, time zone, and cookies stored on your device.
Page and product specifics, including the web pages you browse on the Site, the products you view, and information about the websites or search terms that led you to the Site.
COLLECTING PERSONAL INFORMATION
When you use our website to browse, shop for products, or manage your account, we may collect your Personal Information directly from you.
Sometimes, we may obtain Personal Information about you from other sources with your consent or where authorised by law. This could happen if it is not feasible to collect the information directly from you.
We always ensure that any information collected is done so lawfully and with utmost respect for your privacy.
If we gather your Personal Information from third parties in a way that you might not be aware of, we will make reasonable efforts to notify you about it and explain the circumstances surrounding its collection.
To enhance your browsing experience, we utilize tracking tools like cookies, web beacons, log files, and Google Analytics on our website.
Cookies, for instance, are text files stored in your browser to remember your preferences and track how you and other visitors use our site.
Web beacons are small code snippets embedded in web pages to monitor visitor behaviour and collect data about site interactions.
Log files record actions taken on the site and collect data like your IP address, browser type, and timestamps.
Google Analytics is a service that helps us analyse website traffic. It anonymizes data and does not associate your IP address with any other data held by Google.
USE AND DISCLOSURE:
At Coastal Bathroom Connections, we utilise Personal Information for various purposes to ensure smooth operations:
Processing your orders, warranty claims, or returns, which includes handling payment details, arranging shipments, and providing invoices or order confirmations.
Granting you access to your online account.
Enhancing our services and refining our website.
Sending you marketing materials and personalised advertisements about our products.
Evaluating the effectiveness of our marketing strategies.
Engaging with you, such as providing product information, addressing queries or complaints, and enhancing our services through feedback.
Screening orders to prevent potentially fraudulent activities.
Assessing commercial credit applications, managing overdue payments, resolving credit disputes, and ensuring compliance with relevant laws and regulations.
We uphold strict confidentiality regarding your Personal Information, using it only for the intended purposes or those permitted under the Privacy Act. This includes scenarios where you have consented to alternate uses or where legal requirements mandate disclosure.
PROTECTING PERSONAL INFORMATION
Personal Information is securely stored electronically on our servers located in Queensland, Australia.
We prioritize the protection of your Personal Information against any misuse, unauthorized access, disclosure, or interference. Here is how we ensure its safety:
Physical security measures are in place to restrict access to authorised personnel only. This includes controlled access to buildings and the use of user identifiers and passwords.
We employ electronic security systems like firewalls, data encryption, antivirus, antispyware, and backup and recovery procedures. Additionally, we use Secure Socket Layer (SSL) technology for transmitting Personal Information securely.
Procedural security measures involve imposing confidentiality obligations on our employees, consultants, and contractors. We provide them with comprehensive training and enforce strict privacy and security policies and procedures.
Rest assured, if your Personal Information is no longer needed for its intended purpose, we will take appropriate steps to either destroy it or permanently de-identify it. However, exceptions apply if the information is required by law or if a court or tribunal order mandates its retention.
We may use your Personal Information to keep you informed about products or services that align with your interests. If you prefer not to receive marketing materials from us, you can easily opt out using any provided opt-out method in our marketing communications.
For any concerns about our privacy practices or if you require additional information, please do not hesitate to reach out to our office:
Sales Manager
Phone: 07 5432 9826
Email: admin@coastalbathroom.com.au
Address: 5/7 Lear Jet Dr, Caboolture QLD 4510
If you are dissatisfied with the outcome of our investigation or if we haven't responded within a reasonable time, you have the option to escalate your concern to the Office of the Australian Information Commissioner (OAIC) using the following contact details:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.com.au
Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001, Australia
Online: www.oaic.gov.au/privacy/making-a-privacy-complaint
