Refund Policy
Upon receiving your order, please read and confirm all selected products, including style, finish, colour and quantity, are correct. Please ensure any changes, discrepancies or concerns are communicated (via text, email, or phone call) within 24 hours of receiving the sales order.
Failure to review the sales order and communicate any discrepancies (within 24 hours) may result in additional costs and restocking fees.
A: Product Defects
Should any defects be discovered in your products it is imperative that you promptly inform Coastal Bathrooms. Please do so at the earliest convenience by reaching out to us through phone or email within a 24-hour time frame.
B: Returns
Please note that any refunds issued will occur via your original payment method.
Any issues regarding the return of a product/s should be communicated to Coastal Bathrooms as soon as possible, preferably within a 24/48-hour period. You have up to 30 days to contact us and return the product. If no contact is made within these 30 days, it will be assumed all products are in good, working order and in compliance with the order placed.
1.1 Undamaged Products
Undamaged products may be returned, ensuring packaging remains intact. Contact should be made within 24-48 hours regarding the return of the products. Customers have up to 30 days to return the product to Coastal Bathroom. Please note restocking fees may be applicable.
1.2 Damaged Products
Contact should be made with Coastal Bathroom by customers within 24 hours of receiving damaged products. After a 48-hour period, where no communication from the customer has occurred, it will be assumed all products received are in good, working order. After such time-period, the return of damaged products will be at the discretion of Coastal Bathrooms. Additional costs may be associated such as shipping and restocking fees.
Coastal Bathroom assumes no responsibility for any damages occurring from direct delivery between third-party suppliers and customers.
1.3 ‘Change of Mind’ Returns
Please be aware that return of a product/s due to change of mind (i.e. change of style or colour of a product) will be at the discretion of Coastal Bathroom. There may be additional costs associated with a ‘change of mind’ return such as restocking fees.
C: Warranty Claims
Product warranties differ depending on the specific product and its subsequent supplier. Additional warranty information can be sourced on our supplier’s websites. Coastal Bathroom will adhere to our Supplier’s warranty claim on the product provided our customer.
